These Client Booking Terms apply to you when you use a booking widget or scheduling link powered by Planfirme to book an appointment with a business or service provider. Please read these terms before submitting a booking.
You are booking with the business owner — not with Planfirme. Planfirme provides the scheduling technology only. The business you are booking with is solely responsible for the services, pricing, cancellations, and refunds.
When you submit a booking through a Planfirme-powered widget or link, you are entering into a service agreement with the business owner who operates that booking page — not with Planfirme LLC Planfirme is the technology platform that enables the scheduling experience. Planfirme is not a party to the transaction between you and the business.
The business owner is responsible for: the services they offer, the quality of those services, their pricing, their cancellation and refund policy, and any communications before or after your appointment.
When you submit a booking, the following information is collected and stored on behalf of the business owner:
This data is stored in Planfirme's secure database on behalf of the business owner. The business owner is the data controller — meaning they are responsible for this data and how it is used. Planfirme acts as the data processor and does not use your booking data for its own purposes.
You do not need to create a Planfirme account to submit a booking. You are not a Planfirme subscriber. These terms apply only to your use of the booking widget to schedule an appointment with a business owner who uses Planfirme.
By submitting a booking, you consent to receive a booking confirmation email sent on behalf of the business owner through Planfirme's email system. If the business owner has enabled appointment reminders, you may also receive reminder emails before your scheduled appointment. These emails are sent solely in connection with your booking and are not marketing communications from Planfirme.
If you do not wish to receive reminder emails, contact the business owner directly to request this.
Planfirme does not process, collect, or handle any payments. All payment arrangements — including deposits, session fees, and cancellation fees — are made directly between you and the business owner using the business owner's own payment methods. Planfirme has no involvement in and no liability for any financial transactions related to your booking.
If you have a payment dispute, contact the business owner directly. Planfirme cannot process refunds, resolve payment disputes, or intervene in financial matters between you and the business.
The business owner sets their own cancellation, rescheduling, and refund policy. Planfirme does not set, enforce, or adjudicate these policies. Before booking, please review any cancellation policy displayed by the business owner on their booking page, website, or in communications with you.
If you need to cancel or reschedule, contact the business owner directly using the contact information they have provided.
By submitting a booking, you confirm that the information you provide — including your name, email address, and service selection — is accurate and belongs to you. Planfirme is not responsible for booking errors resulting from inaccurate information you provide.
If you are booking a service on behalf of a minor (anyone under 18 years of age), you confirm that you are the parent or legal guardian of that minor and that you accept these terms and the business owner's service terms on their behalf.
Planfirme provides scheduling and communication infrastructure only. Planfirme does not:
Planfirme shall not be liable for any loss, injury, property damage, or other harm resulting from services booked through the platform.
The booking interface may appear in your detected browser language using Planfirme's real-time translation technology, which supports 130+ languages. Translation is provided as a convenience. In the event of any discrepancy between a translated version and the English version of these terms or the booking interface, the English version prevails.
Because the business owner is the data controller for your booking data, your primary point of contact for data requests is the business owner. You may request access to, correction of, or deletion of your booking data by:
If you are located in the European Economic Area, United Kingdom, or Switzerland, you have additional rights under the GDPR including the right to access, rectify, erase, and port your data. Contact us at the email above to exercise these rights.
Planfirme will not use your email address or booking information to send you marketing communications. The only emails you will receive from Planfirme's systems in connection with your booking are transactional — booking confirmations and appointment reminders sent on behalf of the business owner.
To the fullest extent permitted by law, Planfirme's liability to you in connection with your use of the booking widget is limited to the amount paid for the booked service. Planfirme is not liable for indirect, incidental, or consequential damages of any kind arising from your booking or from the services you receive from the business owner.
These terms are governed by the laws of the State of Texas, USA. For users in the European Union, nothing in these terms limits your rights under applicable EU law, including your right to bring claims before your local courts or data protection authority.
Planfirme may update these Client Booking Terms from time to time. The current effective date is always shown at the top of this page. Continued use of any Planfirme-powered booking widget after changes take effect constitutes acceptance of the updated terms.
Questions about these terms or your booking data?
Contact us at hello@planfirme.app
Planfirme LLC · 5900 Balcones Drive, Suite 100, Austin, Texas 78731, USA
For data deletion or access requests — use "Privacy Request" in the subject line. For questions about a specific booking — include the business name and your appointment date.